MacKeeper Review

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Is MacKeeper Good?

Allegedly, the former owner of the MacKeeper brand, ZeoBit, was fooling users to pay for fixes they didn’t need. And, since this app is known to cause severe problems for a Mac device, you’re probably wondering: is MacKeeper a virus? The answer is no, Kromtech MacKeeper is not malicious anymore. Sadly, that doesn’t mean it’s not confusing or frustrating in terms of usability.

Of all the available features, only a selected few have a value. So, while the price for this product is reasonable since most of the features/tools have no practical use, you’ll be overpaying if you go with MacKeeper. We are against using this software. The new company is doing its best to improve the stained reputation, but, you’ll still be better off without its product.

That doesn’t mean Mac devices don’t need anti-malware protection in 2019: they need it more than ever. If you don’t want to rely on a solution that used to be a scam and is average at best in performance, take a look at the leaders of the industry. There are several top-notch antivirus products for Mac that will make sure your OS is well-protected.

Pros and Cons

Affordable starting price-tags
Over 1.4 million users around the world
Some optimization tools are worth your while
Decent customer service
Several tools/features aren't useful at all
The memory cleaner is known to slow down performance
Average results in third-party antivirus lab tests
Not the best reputation among regular users
Considered to be a scam by many experts

MacKeeper Features

Reliability and Security

While there are almost no virus threats for Apple devices, Trojans, adware, and ransomware are still capable of infecting the Mac OS. They mask themselves as music files, .dmg game launchers, etc. Therefore, while technically, no “antivirus” is needed for a Mac, without anti-malware protection, you’ll be in great danger. So, how good is MacKeeper against modern-day online threats – it is capable of keeping the Trojans and other malware at bay?

Sadly, there are no current lab test results available to evaluate this software. AV-Comparatives conducted the most recent tests in 2015, and for this industry, that is a very long time ago. Back then, it did not pass the test because of the reason we mentioned above. MacKeeper was tricking the users by saying that their devices were infected, but that wasn’t true.

MacKeeper screen

On the other hand, the antivirus did show a solid detection rate: up to 98% of the test malware files were dealt with.

Is MacKeeper safe, you might ask? While it’s not the worst anti-malware product on the market, it still lags behind the leaders (Kaspersky, Avast, AVG, and others). During this MacKeeper review, we tried to find other third-party test results but

Our Search Wasn’t Successful

What is MacKeeper all about? According to the official statement, MacKeeper is a combination of 17 powerful tools and apps for keeping the system safe and optimized. The question is – what value do they have, and will a regular user need every single one of them? It’s important to note that most of these apps are almost exact copies of the ones that are built into the Mac OS.

The list includes File Finder, Data Encryptor, Update Tracker, Disk Usage, and more. Most users are perfectly happy with what the standard apps have to offer. And for them, there’s no reason to pay for the fancy versions of the same thing.

True, it’s more convenient to have all these tools inside one little app, but that’s the only pro compared to what the system has to offer.

Now, that we’ve got the basic features out of the way, let’s focus more on the tools that might prove to be useful:

  • The Track My Mac app is pretty decent and will help you locate a stolen Mac. There is a reliable tracker built into Mac OS, called Find My Mac, though.
  • Internet Security sounds important. But, since viruses aren’t a problem with Mac, and there’s phishing protection in most browsers, it’s somewhat irrelevant. If it’s security that you’re after, we highly recommend going for an anti-malware product with an emphasis on protection.
  • Adware Cleaner is an app that’s supposed to locate and eliminate malicious software that “attacks” the user with apps. It’s a little bit ironic to see a product that was accused of scamming its users to provide an app against ads. As long as you stay away from pirated content, no adware will make its way into your OS.
  • Memory Cleaner, in turn, is said to unload the RAM and speed up the computer’s performance. During our test, we concluded that unless you have only 4GB of RAM and like to keep your Google Chrome filled with many tabs, this tool is worthless.
  • Geek On Demand gets the user in contact with a support agent. We’re not really sure why you should use this feature when you have the free Apple Support at your disposal.
  • Smart Uninstaller is an excellent tool for complete removal of apps and files. Dragging them to the Trash won’t remove them for good – Smart Uninstaller will. For wiping out things you won’t ever need, and deleting useless stuff (like old programs and extensions), this is a solid tool.
  • Files Recovery does precisely that – attempts to recover deleted files. While it’s not perfect and won’t be able to bring most deleted stuff back to life, it’s still a useful feature.
  • Fast Cleanup is for freeing up hard drive space and boosting overall OS performance. Logs, caches, languages that you don’t use – this app takes care of it all.
  • Duplicates Finder. Another self-explanatory app: it’s good at locating duplicates of files on your system and getting rid of them. Don’t worry: the original files won’t be touched.
  • Shredder is similar to the Smart Uninstaller. If you’ve got files that need to be deleted permanently, use this tool to make them non-recoverable.

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While you won’t be using these tools daily, they are still quite decent and carry a specific value.

MacKeeper Packages and Pricing

The pricing policy is a bit odd, but, it offers the potential customers a choice between four subscription plans:

  • Basic: 1-Month Plan, $14.95 a month
  • Standard: 6-Month Plan, $11.95 a month ($71.70 once you subscribe)
  • Premium: 12-Months Plan, $9.95 a month ($119.40 for the whole thing)

Users that are ready to commit would probably go with MacKeeper Premium, as it offers the best price and lasts for one full year. Plus, with it, you’ll get access to the Apple Support Professionals that can help you fix whatever trouble you have with the Mac device. Please be advised that with Basic, you won’t get anti-theft tracking, 24/7 expert support, and security updates. This is the most stripped-down version available.

If you’re looking for an alternative to MacKeeper, there’s a similar product on the market called Intego. First of all, it offers better prices; second, it’s more reliable and has a perfect reputation. For instance, Intego has been around for more than two decades. This is an excellent pick for essential Mac protection against all kinds of malware.

Customer Support

If you’re still planning on purchasing this product, then you probably should learn about its customer service. We always include discussions of support into our reviews. While the Live Chat is available to everyone, Premium subscribers will get access to Apple Support Professionals – they will make sure that the user’s problem is fixed.

There’s also a remote support tool available on the official website. With it, support agents can take control over your Mac device and fix any flaws remotely. It will be like they arrived at your home and did everything hands-on. Overall, customer support is solid, and you get 24/7 phone/email along with the live chat. Too bad all the other aspects of Kromtech MacKeeper aren’t nearly as decent.

How to Uninstall MacKeeper?

In the past, this software was extremely difficult to uninstall, and that brought a lot of negative attention to it. Thankfully, the most recent version isn’t nearly as hard to get rid of; you’ll even find a step-by-step guide on how to delete it on the official website. First of all, quit the MacKeeper app; secondly, drag it into the Trash on the desktop. A window will automatically appear on the screen: hit “Uninstall” and the system will do the rest.

This is important: as we learned during our MacKeeper review, every single file you encrypted with it won’t open after you uninstall the app. To access them, you’ll have to install MacKeeper once again and decrypt everything before getting rid of it once and for all. And don’t forget to restart the OS to complete the uninstallation of the antivirus.

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