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Webroot Antivirus Review 2020

webroot review
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Wevroot for Less, Webroot Deal.

Webroot is a low-impact and highly effective anti-malware software. Compared to the other leading products in the field, it’s faster, more user-friendly, and comes with a long and generous list of extra features.

In 2020, you can’t take a single “step” online without proper protection against cyber-attacks. A device with no antivirus protection will be incredibly vulnerable to malware, ransomware, phishing, and other threats. And that’s when Webroot comes in. 

So, join us, and let us talk about it in more detail and see whether it will be the perfect antivirus software for you or not. In our review, we’ll go over pricing, plans, real-world performance, ease of use, and more.

Is Webroot Good Antivirus: Highlights and Verdict

The short answer – yes, Webroot antivirus is a decent antivirus solution that will protect you from a wide range of hacker attacks. Over recent years, it has proven to be reliable and trustworthy. 

While it might not be the most effective antivirus, Webroot is quite useful against malware and ransomware, phishing, spyware, keyloggers, webcam hackers, and more. On top of that, it is available at a very reasonable price and doesn’t require a lot of resources (CPU and RAM) to run.

If you’re looking for an all-around reliable and lightweight antivirus program that will safeguard you from all types of attacks, Webroot may be exactly what you need. Moreover, at the moment you can save up to $50 on the special deal. It’s an especially justifiable purchase for users with older hardware and operating systems. 

Simultaneously, some of its features can be a bit hard to use if you’re not an expert. Secondly, the customization options leave a lot to be desired. But, if you take some time to familiarize yourself with the user interface, you’ll see that it’s rather intuitive. This is true both for Webroot for PC (Win and Mac) and mobile editions.

Pros and Cons

We like:
  • Decent performance in various tests
  • Strong against ransomware and phishing
  • Works on older devices/software
  • Available both for home users and businesses
  • Fast scans and incredibly low system impact
  • Lots of useful extras (even with basic plans)
  • Works on Win, Mac, iOS, and Android
  • Includes a generous 14-days trial and plans offer 50% discounts
We don’t like:
  • Lacks consistency in third-party anti-malware tests
  • Some of the features are a bit hard to use for a novice
  • Doesn’t include adware protection or a safe browser
  • Slightly limited customization options

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Webroot Antivirus Reliability & Security

 

Webroot SecureAnyhere Protection.

As we already mentioned in the beginning, Webroot is a capable antivirus solution. It safeguards not only against traditional malware but also emerging threats like phishing, ransomware, and more. 

Our team of experts puts it through a series of tests every year. Interestingly, it has managed to detect and eliminate most of the planted malicious samples.

Before we move on to the results of examination, it’s essential to talk about the threat detection and elimination methods that the Webroot Virus Protection engine uses. Now, most security products use the signature baseline method to reveal malicious code.

Webroot, in contrast, relies heavily on behavioral patterns and metadata to fight incoming attacks. Next, instead of terminating dangerous files/apps the moment they are detected, this software blocks them and puts them in quarantine. 

All the complex calculations are always done by the company’s cloud computing. That is exactly why the system impact is so low. All Webroot has to do is find potential threats – everything else is done by the supercomputer.

And while this technique has proven to be reliable, it’s a bit harder to test than the classic antivirus engines. Interestingly, MRG-Effitas, one of the biggest third-party labs, put this program through a test. It earned a near-perfect score on all levels. However, AV-Test wasn’t nearly as “kind” to it. The antivirus got 5.5/6, 2/6, and 4/6 in Performance, Protection, and Usability. Furthermore, in the SE Labs evaluation, it failed the Targeted Attacks test.

Webroot Antivirus Malware Protection

Webroot Scanning Alert.

For the sake of this Webroot review, our team of experts was tasked with evaluating its efficiency. As always, they planted several malicious samples to check real-world Windows malware protection performance. And the results were very close to that of MRG-Effitas, meaning the antivirus passed every single test. Now, it didn’t eliminate the folder with malware samples immediately.

However, the second we tried to launch one of them, Webroot welcomed us with a  message saying that there’s malware on the OS. After that, the program offered to launch a full scan and terminated the rest of the threats. And while it did flag some legit apps as potentially dangerous, the results were very impressive.

So, although some third-party testers found Webroot’s anti-malware protection to be average at best, in our in-house tests, it performed a lot better.

Webroot Antivirus Phishing Protection

With the malware trials out of the way, let us move on to phishing. This is one of the biggest threats for any modern-day user. Fortunately, this antivirus software is quite good at blocking it. In our thorough tests, Webroot managed to detect and block 97% of the phishing URLs, and that’s an excellent result, especially compared to the default Windows phishing protection. The only two programs that earned a perfect score are Kaspersky and McAfee.

This is achieved thanks to the Web Shield module. It’s a browser extension that doesn’t put a strain on the computer but blocks any suspicious/potentially dangerous sites. A quick reminder: phishing websites are malicious copies of legit sites (like an online bank or something like that). They trick users into entering their logins and passwords to steal them. So, yes, you definitely do need protection against these types of attacks.

Web Shield can be installed on Internet Explorer, Chrome, Firefox, and even Chromium. This is true both for the Win and the Mac phishing protection extension.

Webroot Antivirus Ransomware Protection

And what about ransomware – can Webroot be trusted to protect you against this threat? Well, thanks to its cloud-based approach that puts behavioral patterns first, this antivirus is, indeed, quite good in Windows ransomware protection. Just like in all the other tests, we deliberately planted a folder full of samples for Webroot to eliminate. And most of the ransomware samples were terminated before they could do anything.

The rest were dealt with after they tried to self-launch and self-install. True, premium antivirus products remove malicious encrypting software before it gets a chance to launch. But, since no damage was done, Webroot passed the test with flying colors. Next, we checked its Mac ransomware protection capabilities, and the results were pretty much identical. 

It’s also important to mention that Webroot creates backups whenever suspicious activity is detected. That means once the threat is dealt with, all the backups will be restored.

Webroot Antivirus System impact

Thanks to the cloud-based approach, Webroot for Windows and Mac has an incredibly low system impact. The same is true for the mobile versions (iOS and Android). It runs perfectly on older computers and doesn’t slow them down a bit. To work in the background, this product only needs a dual-core CPU and up to 140-150MB of RAM. During a full scan, the impact will stay low, which is a huge pro.

As for the software, you can run it on Win XP (both the 32- and the 64-bit editions), Mac OS 10.7, iOS 12, and Android 4.4, or higher. So, yes, even if your device was released in 2011-2012, or even earlier, there won’t be any problems with compatibility, and that’s one of Webroot’s biggest selling points.

Webroot Antivirus Scanning Options

Webroot Scanning Process.

The list of scanning options is pretty standard. To launch the quick scan, all you’ll have to do is press the big “Scan My Computer” button on the main screen. It will only take a minute or so. However, the quick scan doesn’t check anything else but the RAM. For something more thorough, use the full scan. Plus, there’s always the option of right-clicking on any file/folder/app you want and scanning it that way.

Scheduled scans are available as well. To start one, go to the Settings menu in PC Security. Last but not least, Webroot has a Deep scan. Instead of solely focusing on the user files on the HDDs and SSDs, it also scans the rootkits, hidden system files, MBR, Windows folders, and more. It takes longer to complete, as it runs through pretty much every file on the OS.

But compared to rivaling antivirus products, Webroot is lightning-fast. The full scan finishes in one-two minutes, the deep scan – in three to five minutes. The only downside is that this antivirus has an above-average number of false positives because of the cloud-based approach.

Webroot Antivirus Additional features

SafeStart Sandbox screenshot

Like any other leading security product, Webroot has a long list of extras. Let’s take a quick look at the most important additional features:

  • ID theft protection. Identity theft is a widespread thing these days, but this module does an excellent job of keeping keyloggers and spyware at bay. For an antivirus for Mac and Android/iOS, this is very important. It protects as well against unauthorized browser modifications, and man-in-the-middle attacks. The Identity Shield, responsible for this kind of security option, works in the background and fends off phishing attacks. During our test, it proved to be highly effective against sites that steal user data and sites that implement malicious scripts.
  • System optimizer. If you want to get rid of unnecessary files and free up hard-drive space, this feature will do just that. Plus, it will remove cache files, temp files, and browsing history, thus protecting your privacy.
  • Automatic backups. With the higher tiers, you’ll get up to 25GB of secured cloud storage for the essential data. Webroot uses advanced encryption methods to make sure your data is safe and sound.
  • Webcam protection. This one is self-explanatory: if you have a web camera, Webroot will block apps on your system from getting unauthorized access to it.
  • Password manager. Created by LastPass, Webroot’s password manager is a very powerful tool. First of all, it creates a safe environment for every single user login and password. It is great for email address protection. Secondly, it grants quick and easy access to your credentials. They may refer to credit cards or necessary information. Thanks to this synchronization technology, you won’t have to re-login whenever you switch from a desktop computer to, say, a mobile device.
  • Sandbox. This term is used to describe a “safe environment” that allows running and testing malicious (or potentially dangerous) files. The sandbox is an advanced feature but doesn’t require any expertise to use. It will enable choosing any file/app from your drives and setting specific limitations (like no access to the network, user files, and more).

How Much Does Webroot SecureAnywhere Antivirus Cost?

Webroot Packages Pricing

With Webroot, you have different packages and plans at your disposal. That makes it a rather attractive purchase for a wide range of potential customers. Here’s a list of all the available products for regular users:

Package Webroot AntiVirus Webroot
Internet Security Plus
with AntiVirus
Webroot
Internet Security Complete
with AntiVirus
Webroot
AntiVirus for Gamers
Price $29.99 $59.99 $79.99 $29.99
Number of protected devices 1-3 3-5 5 1
Real-time protection
Anti-ransomware protection
Phishing protection
System optimization
Cloud backups
Password management
Webcam protection
ID theft protection
Sandbox
Protection for mobile devices

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Webroot’s user-oriented pricing policy makes it a competitive product. For most users, Security Plus will be the best choice, as it’s equally affordable and feature-packed. With that said, let us go ahead and learn more about each plan, including the business packages. We divided the list into separate sections to make navigation easier for you.

Webroot Available Packages

Webroot for Home

With four packages to choose from and different subscription options, Webroot is a somewhat flexible and versatile product. The home users can either go with the entry-level AntiVirus product or opt for something more expensive but with a longer list of features. Security Plus and Security Complete are the highest tiers, with AntiVirus for Gamers being a “bonus” package for video games fans.

No matter which plans you end up choosing, it won’t disappoint you with the performance or the list of extras. Plus, you can take advantage of the 14-day free trial (available with Antivirus, Security Plus, and Complete).

Webroot SecureAnywhere Antivirus

The basic plan is pretty affordable and is mostly targeting people that have little experience with antivirus products. However, compared to most entry-level packages, AntiVirus is quite feature-packed. 

Here’s what you’ll get with it:

  • Protection against malware
  • Anti-ransomware module
  • Protection against phishing/URL-based attacks
  • An advanced firewall against network-based attacks
  • ID protection

AntiVirus can protect up to three devices for three years. But, this package only includes Webroot for Mac and Windows. The entry-level plan won’t cover mobile devices. So, if you’re mostly working on a computer, not a mobile gadget, and only want protection for 1-3 simultaneous connections, Webroot might have just the right offer with this package.

Webroot SecureAnywhere Internet Security Plus with AntiVirus

Moving up the tier list, we have Security Plus. Its most significant advantage over the previous plan is the full support of mobile devices. Yes, it’s an antivirus for Windows, Mac, Android, and iOS. In addition, it can protect up to five devices at the same time. That should be more than enough to cover your computer at the office, back at home, and a couple of phones/tablets. 

As for the extras, Security Plus includes an advanced password manager that can store and sync all of your logins-passwords. According to Webroot, this is the most crucial package among home users. It does, indeed, offer comprehensive protection for all the leading platforms and can secure from one device up to five devices.

Webroot SecureAnywhere Internet Security Complete with AntiVirus

As the name suggests, Complete is the more feature-packed version of Security Plus. It includes every extra tool from the Webroot roster. So, what can you expect to get with it, and, most importantly, is this plan worth the price? Well, here are the facts. Once you purchase Internet Security Complete, you’ll get access to 25GB of secure cloud storage. For users that work with important data and need safe storage, this will be a good investment.

Next, it includes advanced ID theft protection, which is very important as well. Spyware, keylogging, and targeted attacks – all these threats aim at stealing your ID (logins, passwords, or worse). Just like Internet Security, Complete covers up to five devices simultaneously. But, if you need to cover up to ten connections, you can opt for the Family Pack. Sadly, Win or Mac adware protection isn’t a part of the picture.

Webroot SecureAnywhere AntiVirus for Gamers

You’ve probably already guessed that the fourth home user-oriented package by Webroot is for the gamers. In many ways, it’s like a copy of AntiVirus – the entry-level plan but for one device only. It does add a couple of extra features, though, that makes it worth a player’s while. First of all, with it, you won’t have to worry about any pop-up messages interrupting your gaming experience.

On top of that, the system impact is even lower than with the regular plans, meaning all of your processing power and RAM will be allocated to the games. Add a system optimizer (deletes the cache and browser history), and you’ll get a decent offer. However, if you’re not a gamer, this package won’t be of much interest.

Webroot for Business

Moving on from the Webroot plans for Home users, it is time to talk in detail about the business packages. That’s right: this company covers consumer devices and offers solutions for enterprises and businesses. Again, there are four different services available. Endpoint protection is the primary product, with the other three being “add-ons” for it. Go ahead and check out what Webroot has in stores for the business owners.

Webroot Endpoint Protection

As a security suite for a business/corporation, Endpoint Protection is quite good. It protects against malware, ransomware attacks, phishing and also implements web filtering for more security. Endpoint Protection will cost you 150 dollars – that’s a very reasonable price for such a product. Take a look at the full list of the available features/tools:

  • Protection against malware/phishing/ransomware
  • Protection for endpoint networks and virtual environments
  • CTI (Contextual Threat Intelligence)
  • Cloud-based console control
  • Automation and scalability
  • Protection against script- and file-based attacks
  • RMM, PSA & BI integrations

If you’re running a relatively small business – up to 100 employees or more – Webroot’s Endpoint Protection may be an excellent investment for you. It is reliable, user-friendly, and very easy to upgrade with extra modules.

Webroot DNS Protection

DNS Protection is worth the look for business owners who want to take security to the next level. It isn’t available on its own; instead, you’ll have to purchase it as an extra module for Endpoint protection. Mostly, it focuses on blocking network-based attacks, eliminating them before they can make it into the OS. For enterprises, ransomware and phishing are very hard to stay away from, and DNS Protection helps to keep them at bay.

This is achieved by re-routing all traffic through a cloud-based solution. It will only take you a couple of minutes to download, install, and run this service. With it, you can create and implement policies for the users (staff), keeping everything under control. According to statistics, DNS Protection blocks 88% of malware at the domain level.

Webroot Security Awareness Training

No, this isn’t another layer of security for Endpoint Protection. Secure Awareness is all about raising your employees’ competence, helping them stay one step ahead of the most dangerous types of attacks. You might not know this, but human error is the biggest threat to any business. SAT is a very user-friendly, easy to understand program that teaches staff how to recognize and block phishing and ransomware.

Employees will also learn to recognize suspicious/potentially dangerous activity, report it all to the administrator, and more. Again, Security Awareness is only available for purchase to the owners of the Endpoint Protection package. 

Overall, it’s a very good program and should be considered by businesses that take security seriously.

Webroot Antivirus for Business

Webroot Carbonite Endpoint

Backup protection is one of the most essential things for any business owner. That’s especially true for mobile businesses that need to have access to corporate documents/other files from every corner of the Earth. That’s what Webroot offers with Carbonite Endpoint. Known as an “enterprise-grade data protection service,” it provides easy remote access. All you’ll need is a login-password – that’s pretty much it.

With Carbonite Endpoint, Webroot provides:

  • Multi-device protection
  • Easy migration/deployment
  • Remote access
  • Enterprise-grade backup
  • GPS-based device tracking

Webroot WiFi Security

This is Webroot’s VPN, and it’s only available as a standalone product (you won’t get it even with the most expensive tiers). It can be used both on desktop and mobile devices. For online shopping banking, or just keeping your activity on the Internet hidden from prying eyes, a Virtual Private Network is a must. By “prying eyes,” we mean your ISP, governments, and, of course, hackers. Here are the biggest selling points of Webroot WiFi Security:

  • Ease of use (can be activated with one single click/tap)
  • Stability and good connection (doesn’t slow down the speed that much)
  • Security and privacy (will keep you protected with advanced encryption)
  • Zero-logs protocol (doesn’t keep tabs on your online activity)
  • Safe banking and shopping (prevents cybercriminals from stealing your credentials)
  • Auto-connect (automatically kicks in when you’re on a vulnerable network)

Webroot SecureAnywhere Mobile

Webroot Secure Anywhere Mobile.

Webroot fully supports iOS and Android – the most popular online platforms. You can download the apps on the App Store and Google Play, respectively. Both products are 100% free and don’t have any limitations. The mobile editions will protect you while you’re browsing, banking, and shopping. 

Compared to rivaling antivirus programs, Webroot mobile apps hold their own and do an excellent job keeping the users safe. We highly recommend installing them on your mobile device even if you’re not planning on purchasing any of the Webroot SecureAnywhere packages. Here’s a list of the standout features:

  • Secure browsing (anti-phishing and ID protection; URL filtering);
  • Mobile threat protection (blocks mobile-exclusive malware before it can damage the OS);
  • Lost/stolen phone location (allows the user to find and block a lost/stolen device. You can lock and wipe an Android phone remotely);
  • Automatic scans (the Android app automatically scans the drive, new apps, and updates);
  • Low impact (doesn’t have a high impact on system resources or the battery).

Webroot Antivirus Ease of Use

 

Webroot Review SecureAnywhere Interface.

To install Webroot on your OS, you won’t need much time or effort. Everything is simple and straightforward. Just go to the official website, choose a package you like, and hit that “Buy” button. Next, download the installation file, and it will do the rest. The installer “weighs” only 3MB and takes three-five minutes to complete. As mentioned, Webroot is compatible with a long list of operating systems, including Win XP, that’s almost two decades old.

And if you need some expert-level modules that give you more control, the Web Console will be of help. This tool provides extra administration and management features for implementing updates and changing the settings on several endpoints, checking the list of quarantined files/apps, and more.

Webroot Antivirus Interface

Webroot is actually very user-friendly, and you can access all the critical menus with one or two clicks.

The main dashboard might not be as bright and welcoming as, say, the Kaspersky or Avast interface. And at first, you may even be a bit intimidated by the buttons, menus, and text. Plus, for the advanced users, the customization options are a bit limited. 

Identity Protection, Backup & Sync, Password Manager, Utilities, My Account, and Support/Community are available in the bottom right corner. In the top right corner, you can switch the firewall, web shield, and real-time shields on and off. To run a quick scan, hit the corresponding button right in the middle of the screen.

Webroot Customer Support and Service

Webroot Antivirus Support.

On the official website, you’ll find a dedicated forum and a knowledge base. Sadly, the forum isn’t at all crowded, and you’ll have a hard time finding helpful answers and/or tips there. In contrast, the knowledge base includes easy-to-understand web pages, PDF documents, and even short yet informative videos. It’s divided into several sections for easy navigation. There’s also a FAQ section with answers to the most popular questions.

Again, for ease of use, the FAQ is split into three parts: Windows, Mac, and Android + iOS. So, yes, if you have specific questions about, say, Mac malware protection, you’ll find the necessary info there. The company is present on social media as well: Facebook, Twitter, and YouTube.

As for human-to-human support, Webroot is a bit disappointing. You won’t see a live chat, for example. All that they provide is a good old ticket system. During our review, we were surprised by how little time the customer support agents take to reply. They got back to us in ten minutes. And if you prefer to talk on the phone, go to the “Contact Us” menu – you’ll find several phone numbers there. 

Phone numbers are:

  • 1-866-350-6089 (sales)
  • 1-866-612-4227 (supp)
  • 1-917-475-0852

Webroot Antivirus FAQ

Bottom Line

As an all-in-one type of antivirus software, Webroot is a sure pick. The wide range of available packages (both for homes and businesses, for one device or more), fast customer service, and decent antivirus engine turn it into a worthy investment. It’s equally strong against malware, ransomware, and phishing, even though it failed a couple of tests in third-party lab evaluations. The software is easy to use, too, but might take some getting used to.

Add a reasonable price (for the long-time subscriptions), a low system impact, and incredibly fast and effective scans, and you’ll see why most reviews are calling it a top-5 antivirus. Too bad, it lacks crucial extras like a safe browser and Windows adware protection.

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Is Webroot A Good Antivirus Software?

Yes, it is. With this program, you’ll get along and impressive list of security features and several packages to choose from. In lab tests, it proves to be strong against malware, phishing, and other modern-day threats.

Is Webroot Worth the Money?

Yes, every single Webroot package/plan offers excellent value. This is one of the least expensive antiviruses on the market but is still on par with the rivals. That’s true both for the home and the business products.

Is Webroot Enough Protection?

In many ways, yes, it is. Over the years, Webroot has significantly improved and is now a reliable antivirus solution. The cloud-based approach to threat detection and elimination is highly effective.

Is Webroot as good as McAfee?

In third-party tests, Webroot is almost on par with McAfee. But, it’s slightly more affordable and has a lower system impact. Plus, it has a more generous trial and money-back-guarantee.

Is Webroot as good as Norton?

Norton has a bigger list of features, and it’s stronger against most threats. Yet, it’s not as flexible. In many ways, Webroot is as good as Norton, but not necessarily in anti-malware protection.

Does Webroot slow down your computer?

No, it doesn’t. Webroot is one of the least demanding security solutions on the market. It is achieved thanks to the cloud-based approach. All the processing is done on the company’s datacenters, not the local machine.

Webroot User Reviews

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  • AvatarJohn Kerwick says:

    My license expired without reason; though my subscription still had many months remaining and had no clue of being unprotected. With Windows 10 antivirus there is absolutely no reason to have this terrible software installed.

  • AvatarAlitaHarry says:

    I bought a package of Internet Security for my Laptop at Webroot by using a coupon from MyCoupons and got benefited.

  • AvatarGreg says:

    Very high pressure up-selling when you contact customer support.

    Rating 3/5

  • AvatarGemma says:

    Webroot customer service is rubbish. They have a phone line which leave you perpetually on hold. They also run a pure scam in terms of renewals. First element of the scam is to set up as automatic renewal and then charge excess fees for second and subsequent years. The other part of the scam is to have URGENT ALERTS notifying that the subscription expires soon and urging immediate payment. Those expiry notices are more than two months before expiry. But when they get payment they ‘renew’ the subscription for 365 days from that date, effectively then charging for one year subscription but only providing 10 months.

    I know these scams are also perpetrated by other internet businesses, but that is no excuse. Webroot demonstrate that they have no customer service and no ethics and people should avoid scam businesses of this type.

    Rating 2/5

    • AvatarKelly A. Green says:

      We’re really sorry to know that you had such a bad experience with Webroot. Unfortunately, we can’t test the payment options or the recurring payment conditions. However, we strongly advice to check out other reviews of the products with really immaculate reputation. For instance, Norton Antivirus or Total AV

      Best regards,
      BestAntivirusPro.org team